N-Wave Provided Services

N-Wave offers key technical services as described in the N-Wave Service Catalog. The N-Wave Service Level Agreement further defines the expected service performance, metrics and delivery. The following technical service areas are offered. Costs for specific services are provided upon receipt of an N-Wave service request offsite link with required additional customer information.

• Enterprise Transport Services (Layer 0-3)
• Trusted Internet Connection Access Provider (TICAP)
• Enterprise Network Services
• Enterprise Cloud Services
• Network Operations
• Security Controls

Engineering Services

N-Wave is committed to providing innovative, customer service driven engineering to support all transport capabilities and customer requirements through:

• Network assessments (WAN/LAN)
• Wireless network assessments
• Network design and strategy consulting
• Network deployment
• Special projects

Network Operations

N-Wave is committed to providing 24x7x365, highly available, world-class network operations with an emphasis on professional and customer service driven interaction delivered across Tier-1, 2 and 3 levels of engineering service, advanced monitoring, measurement, visualization and analysis tool sets. Network operations is provided to all N-Wave customers who utilize transport, network and cloud services; however, the following services can be leveraged to customize individual Line Office or program needs:

• NOC Service Desk (Tier-1)
• Tier-2 engineering support
• Tier-3 engineering support
• Custom tool development and systems support
• Advanced network measurement and visualization service
• Common Operating Picture Environment (COPE) dashboard
• Customer Grafana dashboards

Value-Added Services

Through direct customer engagement, requirements gathering, and active monitoring, N-Wave continually seeks options to enhance deployed-in-place services, improve technology and capability of the current N-Wave network infrastructure. N-Wave is also looking to the future with the design and engineering of the next generation of N-Wave infrastructure. At all levels, N-Wave collaborates and partners with NOAA, the research & education network community, commercial businesses and other federal agencies who are dedicated to exploring and implementing new and advanced networking technologies. The N-Wave program embodies a culture of networking and all N-Wave customers benefit from the program’s involvement in:

• Performance capacity planning
• Dedicated program support
• Diverse teams with strong science, research and education (SR&E) collaboration and advanced tools
• Recurring customer project and planning calls
• Direct customer requirement gathering sessions
• Test beds and proof of concepts
• Technology exchanges and community workshops
• Stakeholders and science engagement meetings

To view the full N-Wave Service Catalog, click here.

N-Wave Service Information Sheets